The process of managing complex changes in the organization with the aim of improving quality is called

Question

Quizplus · Accepted Answer

Total Quality management (TQM) is a process that involves managing complex changes in the organization with the aim of improving quality. TQM involves all employees in the organization, and focuses on continuous improvement of processes, products, and services. Benchmarking and brand extension are related concepts, but they are not specifically focused on improving quality in the same way that TQM is. Brand control is a different concept altogether, focused on managing and protecting a brand's image and reputation. Therefore, the best choice for the process of managing complex changes in the organization with the aim of improving quality is Total Quality management (TQM).

The Process of Managing Complex Changes in the Organization with the Aim