A Windows computer will not boot after having updates install the night before.What should the technician do first?
A)Restart the computer in safe mode and roll back the Windows updates
B)Reinstall the OS
C)Restart Windows
D)Use msconfig to diagnose the startup issue

Question

Quizplus · Accepted Answer

Restarting the computer in safe mode and rolling back the Windows updates is the first step to try and fix the issue. This allows the technician to access the system with minimal drivers and services running, making it easier to diagnose and fix the problem. Reinstalling the OS and restarting Windows should only be considered if rolling back the updates does not work. Using msconfig to diagnose the startup issue may also be helpful, but should be done after attempting to roll back the updates.

A Windows Computer Will Not Boot After Having Updates Install