After deleting a few files when a user complains of a slow boot problem,the user calls in another problem with the same complaint.When the technician comes by,the technician tells the user that he fixed that problem.What operational procedure is the technician failing to meet?
A)Avoiding arguing with the customer
B)Documenting and providing feedback
C)Dismissing a customer problem
D)Disclosing experiences via social media outlets

Question

Quizplus · Accepted Answer

Dismissing a customer problem is an operational procedure that the technician is failing to meet. The technician should not dismiss the customer's problem, but rather investigate it and try to resolve it.

After Deleting a Few Files When a User Complains of a Slow