Question 1

Which laptop power option keeps information in RAM with a small amount of power?
A)Sleep mode
B)Hibernate mode
C)Drowse mode
D)Airplane Mode

Accepted Answer

Sleep mode saves any open documents and running applications to RAM and then puts the computer into a low-power state, allowing for a quick resume. Hibernate mode, on the other hand, saves the contents of RAM to the hard drive and completely powers off the device, which is not what is described. Drowse mode does not exist as a standard power option, and Airplane Mode disables wireless communications but does not specifically affect power to RAM or system state.

Question 2

Which of the following RAID types use drive mirroring? (Choose two. )
A)RAID 0
B)RAID 1
C)RAID 5
D)RAID 10

Accepted Answer

The answer of Which of the following RAID types use...

Question 3

What is the best safety step to take first in installing memory modules in a laptop computer?
A)Don a safety mask
B)Remove all jewelry
C)Back up the operating system
D)Disconnect the power brick and remove the battery

Accepted Answer

The best safety step to take first in installing memory modules in a laptop computer is to disconnect the power brick and remove the battery to avoid any electrical shock or damage to the laptop.

Question 4

A user is trying to set up a SOHO wireless router and doesn't want his neighbors to be able to see his wireless network.Which of the following should the user do?
A)Enable MAC address filtering
B)Disable SSID broadcasting
C)Enable WEP
D)Disable WPA

Accepted Answer

Disabling SSID broadcasting will make the wireless network invisible to nearby devices unless they already know the network name. Enabling MAC address filtering and using WEP are additional security measures, but they are not effective on their own and can be easily bypassed by a determined attacker. Disabling WPA is not recommended as it is a strong encryption protocol that provides a high level of security for wireless networks.

Question 5

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?
A)Waiting 12 to 24 hours to check on the user
B)Reinstalling the OS
C)Rebooting the computer
D)Educating the user

Accepted Answer

Instead of just removing the virus, the technician should have taken the time to educate the user on safe computing practices to prevent future infections. This would have helped the user to better protect their computer and minimize the likelihood of future virus infections.

Question 6

When a user is in a particular part of a corporate building,she experiences poor Internet connectivity and intermittent cellular reception,and the mobile device battery seems to be used at a faster rate than normal.What is the most likely problem?
A)The battery needs to be replaced
B)The device is infected with malware
C)WiFi is not enabled
D)The WiFi and cells signals are weak

Accepted Answer

The poor Internet connectivity and intermittent cellular reception suggest that the WiFi and cellular signals are weak in that particular part of the building. This can cause the mobile device to use more battery as it struggles to maintain a connection. The other options (A, B, C) are less likely to be the problem in this scenario.

Question 7

Which Internet Explorer Internet Options tab is used to enable a specific TLS version?
A)Security
B)Privacy
C)Advanced
D)Content

Accepted Answer

TLS configuration is located under the Advanced tab of Internet Options in Internet Explorer. It can be found under the "Security" section in the "Advanced Settings" list.

Question 8

Where is the computer's boot sequence stored?
A)Hard drive
B)RAM
C)CPU cache
D)BIOS or UEFI

Accepted Answer

The computer's boot sequence is stored in the BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface) firmware chip, which is located on the motherboard of the computer. The BIOS/UEFI is responsible for powering up and initializing the necessary hardware components of the computer and loading the operating system.

Question 9

A company has recently moved to Florida and is interested in data protection.Which of the following would provide protection from power loss?
A)UPS
B)Surge protector
C)ESD generator
D)Line conditioner

Accepted Answer

A UPS (uninterruptible power supply) provides protection from power loss by providing backup power in case of an outage or voltage drop. Surge protectors protect against power surges or spikes, ESD generators generate electrostatic discharges for testing purposes, and line conditioners regulate the voltage to prevent fluctuations, but none of these options provide backup power in case of an outage.

Question 10

A technician needs to access a protected Windows system file.Which Control Panel utility should the technician use?
A)Folder Options
B)System Protection
C)Programs and Features
D)Default Programs

Accepted Answer

Folder Options in the Control Panel allows users to change settings to view protected system files, which are hidden by default to prevent accidental modification or deletion.

Question 11

After an Android cell phone OS update,the phone does not operate.Which solution would be the fastest method to use and most likely to correct the issue?
A)Remove the battery for 60 seconds and then reinstall it
B)Perform a hard reset
C)Use the System Restore app
D)Remove the SIM card for 60 seconds and then reinstall

Accepted Answer

Performing a hard reset (also known as a "factory reset") is the fastest method to use and is likely to correct the issue after an Android cell phone OS update. This will erase all data on the phone, so it should be used as a last resort. Removing the battery (if possible) or SIM card may help with certain issues, but usually not with a software update problem. The System Restore app is not a standard feature on Android phones and may not be applicable in this scenario.

Question 12

What is an easy way to tell the difference between an administrative share and a local share?
A)The administrative share has a dollar sign ($)as the last character in the share name
B)The administrative share has the attribute A listed for Windows Explorer or File Explorer
C)The local share is grayed out when viewed in Windows Explorer or File Explorer
D)The local share is grayed out when viewed in the Microsoft Computer Management Console (Shared Folders option)

Accepted Answer

The administrative share always has a dollar sign ($) as the last character in the share name, while the local share does not.

Question 13

Which access method would be best for a technician working from a desk to remotely access network devices such as switches?
A)Telnet
B)SSL
C)SSH
D)HTTPS

Accepted Answer

SSH (Secure Shell) is the most secure access method for remote configuration and management of network devices such as switches. Telnet and SSL are not as secure and HTTPS is primarily used for accessing web-based applications.

Question 14

What Windows utility allows a technician to remotely access a user's computer and prompts the user for permission before the technician is allowed to connect?
A)Disk Management
B)Remote Assistance
C)Remote Desktop
D)EyeSpy

Accepted Answer

Remote Assistance is the Windows utility that allows a technician to remotely access a user's computer and prompts the user for permission before the technician is allowed to connect. Disk Management is a tool used for managing disk partitions and volumes, Remote Desktop is a tool used for connecting to a remote computer without the user's permission, and EyeSpy is not a Windows utility.

Question 15

What file system is used for external media such as large movie storage?
A)FAT16
B)FAT32
C)NTFS
D)exFAT

Accepted Answer

ExFAT is the best choice for external media such as large movie storage as it can handle large file sizes (up to 16 exabytes) and is compatible with both Mac and Windows systems. FAT16 and FAT32 have file size limitations and NTFS may not be compatible with all systems.

Question 16

A computer cannot connect to the Internet or any internal network resources.The technician suspects that the NIC is the problem.Which step of the troubleshooting methodology should the technician proceed to next?
A)Identify the problem
B)Document findings,actions,and outcomes
C)Establish a theory of probable cause
D)Test the theory to determine cause

Accepted Answer

The technician should test the theory to determine if the NIC is indeed the problem, as they have already established a theory of probable cause.

Question 17

What should an organization require when an outside company provides a service for shredding and disposal of sensitive corporate documents?
A)A quitclaim document
B)Proof of final burial
C)Proof of final disposal
D)A certificate of destruction

Accepted Answer

A certificate of destruction is the best option as it provides documented proof that the sensitive corporate documents have been properly destroyed and disposed of by the outside company providing the service. This can help ensure compliance with data protection laws and regulations.

Question 18

What might be causing the problem if users inside a corporate network could access any resource on an internal server but were prevented from accessing any servers or websites outside the company?
A)Firewall
B)DNS
C)DHCP
D)Proxy server

Accepted Answer

The answer of What might be causing the problem if...

Question 19

A company has computers that contain sensitive corporate financial data stored on the internal hard drives.These computers are being replaced.Once the data has been backed up,restored onto the new computers' hard drives,and tested,what should the technicians do with the hard drives in the old (replaced)computers?
A)Donate them to a local college or school
B)Drill holes through the platters and then use a hammer to further destroy the pieces
C)Use a drive overwrite program
D)Use the cipher command

Accepted Answer

The sensitive financial data stored on the old hard drives is confidential information that should not be accessible to anyone outside the company. While donating the hard drives to a local college or school may seem like a good idea for recycling purposes, it could potentially lead to a security breach if the data is not completely wiped clean. Using a drive overwrite program or the cipher command may not completely erase the data, as remnants can still be recovered using specialized software. The best and most secure option is to physically destroy the hard drives by drilling holes through the platters and further destroying them with a hammer. This ensures that the data is completely destroyed and cannot be recovered.

Question 20

Recently deployed corporate computers are not allowing remote connections.It appears that the RDP service is not starting automatically.How would a technician fix this on a single machine?
A)Use the Computer Management Console to access Services to change the startup type
B)Ensure that port 3389 is allowed through the Windows Firewall application
C)Ensure that port 3389 is allowed through the corporate firewall
D)Ensure that port forwarding is enabled

Accepted Answer

The RDP service needs to be set to start automatically for remote connections to work. This can be done through the Computer Management Console by accessing Services and changing the startup type. The other options (B, C, D) relate to network/firewall settings and do not address the issue of the RDP service not starting automatically.

Quiz 20: Computer Security and Deployment

Which laptop power option keeps information in RAM with a small amount of power?

Which of the following RAID types use drive mirroring? (Choose two. )

What is the best safety step to take first in installing memory modules in a laptop computer?

A user is trying to set up a SOHO wireless router and doesn't want his neighbors to be able to see his wireless network.Which of the following should the user do?

A help desk technician receives a call from a user complaining of slow performance that just started.The technician discovers a virus and removes it.A month later the user calls with the same complaint.What should the technician have done differently when the original problem was fixed?

When a user is in a particular part of a corporate building,she experiences poor Internet connectivity and intermittent cellular reception,and the mobile device battery seems to be used at a faster rate than normal.What is the most likely problem?

Which Internet Explorer Internet Options tab is used to enable a specific TLS version?

Where is the computer's boot sequence stored?

A company has recently moved to Florida and is interested in data protection.Which of the following would provide protection from power loss?

A technician needs to access a protected Windows system file.Which Control Panel utility should the technician use?

After an Android cell phone OS update,the phone does not operate.Which solution would be the fastest method to use and most likely to correct the issue?

What is an easy way to tell the difference between an administrative share and a local share?

Which access method would be best for a technician working from a desk to remotely access network devices such as switches?

What Windows utility allows a technician to remotely access a user's computer and prompts the user for permission before the technician is allowed to connect?

What file system is used for external media such as large movie storage?

A computer cannot connect to the Internet or any internal network resources.The technician suspects that the NIC is the problem.Which step of the troubleshooting methodology should the technician proceed to next?

What should an organization require when an outside company provides a service for shredding and disposal of sensitive corporate documents?

What might be causing the problem if users inside a corporate network could access any resource on an internal server but were prevented from accessing any servers or websites outside the company?

Recently deployed corporate computers are not allowing remote connections.It appears that the RDP service is not starting automatically.How would a technician fix this on a single machine?