Which of the following is not a unique characteristic of services?

Question

Quizplus · Accepted Answer

Homogeneity is not a unique characteristic of services. Homogeneity refers to the degree of similarity between different service providers or the consistency of service quality across different service encounters. However, the other three options (intangibility, perishability, and inseparability) are unique characteristics of services. Intangibility refers to the fact that services cannot be touched or seen beforehand. Perishability refers to the fact that services cannot be stored or saved for later use. Inseparability refers to the fact that services are typically produced and consumed simultaneously, and the role of the service provider is significant in shaping the customer's experience.

Which of the Following Is Not a Unique Characteristic of Services