Which of the following is not an example of customer involvement in services?
A) a couple delivering their income and expense records to a tax accountant
B) a client stipulating her investment goals to a stock broker
C) a customer requesting "no pickles" on his hamburger
D) a customer choosing the red rather than the black motorcycle helmet
E) a customer identifying flight times and days to an airline ticket agent
Correct Answer:
Verified
Q14: Services and their providers are tied _
Q15: The service sector of the U.S.economy is
Q16: _ means that services cannot be produced
Q17: Service sector firms employ more than _
Q18: Which of the following is not an
Q20: Generally services are:
A) More difficult to standardize
Q21: Providers of executive search,taxi,health care and other
Q22: All of the following are true for
Q23: Because services do not exist apart from
Q24: At the point of contact with the
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