At the point of contact with the service provider,the customer perceives the service and the channel as being:

Name: At the point of contact with the service provider,the customer perceives the service and the channel as being:
Brand: Quizplus
Rating: 4.8 (50 reviews)

Question

Quizplus · Accepted Answer

The point of contact with the service provider is where the service and the channel merge, as the customer directly interacts with the service provider through the chosen channel. Therefore, the customer perceives the service and the channel as being the same thing.

At the Point of Contact with the Service Provider,the Customer