Zeus Industries Sells Satellite Television Systems

Zeus Industries sells satellite television systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they want senior managers to hear.Some middle managers are unable to deal with the vast amount of information in this fast- changing industry.The industry has the additional problem of communicating with users of satellite systems who do not understand the specialised technical language of the industry. When the information we have to work with exceeds our processing capacity,the result is:

A) feedback.
B) defensiveness.
C) filtering.
D) information overload.