Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem that the value chain management approach radically changes organizational processes. Jassem asked Ramzy if he could elaborate on this point a bit more. Ramzy said, "When managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine _________."
A) where there are gaps in the value chain
B) the needed critical skills
C) where value is being added
D) the organization's core competencies

Question

Quizplus · Accepted Answer

Value chain management involves identifying where value is being added in the business process and finding ways to improve upon those areas, as well as identifying areas where value is potentially being lost or wasted. This requires a critical evaluation of all organizational processes to determine where value is being added. Therefore, option C is the best choice. Option A is somewhat related but not comprehensive enough to be the best answer. Options B and D are not directly related to value chain management.

Solutions (Scenario) Ramzy Is the New Strategic Manager for Solutions Tech, Inc