The Balanced Scorecard (Scenario)
Upon completing his industrial engineering degree, Najib took a position as a manager with the Bilad Mint, a manufacturer of commemorative and collectible products. Bassel, Najib's boss and the VP of operations, has been asked by the organization's CEO to look into the balanced scorecard approach of performance management to see whether this would be appropriate for the organization. In turn, Bassel has asked Najib to look into balanced scorecard approaches and report back to him.
-Najib reported that while the balanced scorecard approach to performance management makes good sense,_________ .
A) it is not widely accepted as a management tool
B) managers still tend to focus on areas that currently drive organizational success
C) studies have not consistently shown it to significantly improve firms' performance
D) successful organizations tend to focus exclusively on their customers

Question

Quizplus · Accepted Answer

Najib acknowledges the benefits of the balanced scorecard approach, but notes that managers still tend to focus on areas that currently drive organizational success. This suggests that while the approach is theoretically sound, it may not be widely or effectively implemented in practice. Option A is incorrect as the balanced scorecard approach is a widely recognized and used management tool. Option C is partly true, as studies have shown mixed results, but this does not invalidate the approach entirely. Option D is not directly related to Najib's report on the balanced scorecard approach.