The ability of customer service employees to listen actively and communicate effectively goes a long way________ .
A) toward making sure the problem doesn't happen again
B) in determining whether the customer will return
C) in whether or not the situation is resolved to the customer's satisfaction
D) in making sure the customer has no hard feelings toward the company

Question

Quizplus · Accepted Answer

The Answer of The ability of customer service employees to listen actively and communicate effectively goes a long way________ .
A) toward making sure the problem doesn't happen again
B) in determining whether the customer will return
C) in whether or not the situation is resolved to the customer's satisfaction
D) in making sure the customer has no hard feelings toward the company

The Ability of Customer Service Employees to Listen Actively and Communicate