A package delivery company or a cell phone company wouldn't go far if they could not deliver products smoothly and reliably. This means that is necessary for these industries.

Question

Quizplus · Accepted Answer

The ability to deliver products smoothly and reliably is a key aspect of operational excellence, which focuses on streamlining processes and maximizing efficiency to provide consistent and high-quality products or services at a low cost. Cost leadership and product leadership may also be important in these industries, but operational excellence is the most relevant in terms of delivering products smoothly and reliably. Customer intimacy, while important, is more focused on understanding customers' needs and preferences, which may not directly impact delivery reliability.

A Package Delivery Company or a Cell Phone Company Wouldn't