Which one of the following statements concerning TQM is FALSE?
A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
C) In TQM, everyone in the organization must share the view that quality is an end in itself.
D) In TQM, the level of output has the highest priority.

Question

Quizplus · Accepted Answer

The statement "In TQM, the level of output has the highest priority" is false. In TQM, the focus is on improving quality, not just increasing output or productivity. TQM emphasizes continuous improvement and meeting or exceeding customer expectations, rather than just maximizing output.

Which One of the Following Statements Concerning TQM Is FALSE