Which one of the following statements about TQM is FALSE?
A) Quality is a responsibility to be shared by the entire organization, especially the workers who actually make the product or service.
B) TQM programs generally result in an increase in quality inspectors so that no defects are passed along to the customer.
C) In TQM, everyone in the organization must share the view that quality is an end in itself.
D) In TQM, quality consistency has a higher priority than the level of output.

Question

Quizplus · Accepted Answer

TQM programs do not necessarily result in an increase in quality inspectors, as the focus is on preventing defects rather than catching them. Rather, TQM emphasizes a proactive approach to quality control through measures such as continuous improvement and empowering workers to identify and solve problems.

Which One of the Following Statements About TQM Is FALSE