Quality function development (QFD)is a key to improving quality through TQM because
A) it is a method to optimally locate inspections stations in a manufacturing plant.
B) it strategically positions the quality function in an organization chart.
C) it advocates functional silos for greater efficiency.
D) the core of the approach is a conceptual map for interfunctional planning and communications that links customer requirements and product/service designs.

Question

Quizplus · Accepted Answer

Quality function development (QFD) is a method that links customer requirements and product/service designs through a conceptual map that facilitates interfunctional planning and communication. It helps to improve quality through Total Quality Management (TQM) by ensuring that customer needs and wants are translated into product or service specifications that are aligned with the company's goals and objectives. Option A, B, and C are not correct as they do not reflect the purpose and benefits of QFD.

Quality Function Development (QFD)is a Key to Improving Quality Through