Which one of the following statements is most consistent with the concept of total quality management?
A) Set goals for quality performance at the corporate management level only.
B) Emphasize quality prevention rather than just quality control.
C) Management should concentrate on process design, not product design, issues.
D) The marketing function and operations function should avoid interdepartmental communication so that each can become as efficient as possible.

Question

Quizplus · Accepted Answer

Total quality management emphasizes prevention rather than just controlling quality after the fact. This includes designing processes and systems that prevent defects and errors from occurring in the first place. Setting quality goals at the corporate level (A) is important, but it's not enough to ensure that quality is built into every aspect of the organization. Process design and product design (C) are both important, but process design plays a more central role in TQM. Finally, interdepartmental communication is essential to TQM because it helps different parts of the organization work together to improve quality, so (D) is incorrect.

Which One of the Following Statements Is Most Consistent with the Concept