Which one of the following statements about TQM is FALSE?
A) Quality is a responsibility to be shared by the entire organization, especially the workers who make a product or service.
B) One of the main challenges in developing the proper culture for TQM is to define the term customer for each employee.
C) In TQM, teamwork is important because a worker's internal customer will catch defects as they are passed along.
D) In TQM, quality consistency has a higher priority than the level of output.

Question

Quizplus · Accepted Answer

In TQM, the goal is to prevent defects from occurring in the first place, rather than relying on internal customers to catch them.

Which One of the Following Statements About TQM Is FALSE