Question 1

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by
A)relying on authority as a source of power.
B)using the "Vesuvius" method to get Terry's attention.
C)appealing to their mutual self-interests.
D)employing "crazymaking" strategies.
E)None of these answers are correct

Accepted Answer

Chris appeals to their mutual self-interests by expressing her desire to maintain a comfortable and clean living environment for both of them, rather than solely focusing on her own preferences or using authority to dictate Terry's behavior.

Question 2

Studies of different cultures and conflict reveal that
A)assertiveness is valued worldwide.
B)North Americans avoid confrontation more than other cultures studied.
C)individualistic cultures are less assertive than collective ones.
D)the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures.
E)All of these answers are correct are true.

Accepted Answer

Studies have shown that different cultures have varying levels of value for assertiveness, and that individualistic cultures tend to value assertiveness more than collective ones. North Americans are often seen as avoiding confrontation more than other cultures studied, and the assertiveness that is considered appropriate in North America could be perceived as rude and insensitive in collectivist cultures. Therefore, the best choice is D.

Question 3

At which step in the win-win, collaborative process would brainstorming be appropriate?
A)Identify your problem and unmet needs.
B)Negotiate a solution.
C)Make a date.
D)Describe your problem and needs.
E)Consider your partner's point of view.

Accepted Answer

Brainstorming is most appropriate during the negotiation of a solution, as it involves generating creative ideas and solutions that can address the needs and problems of all parties involved.

Question 4

Of the following statements, which most accurately describes the part gender plays in conflict style?
A)Gender is less important in determining conflict style than the behavior of the other person in the conflict.
B)Research indicates that the stereotype of women as passive is nearly 90% accurate.
C)There are virtually no discernible differences between the conflict styles of men and women.
D)When actual behaviors are observed, women are more likely to withdraw from discussion issues than men are.
E)All of these answers are correct.

Accepted Answer

Research suggests that while gender can influence conflict style, the behavior of the other person in the conflict often plays a more significant role in determining how one responds.

Question 5

The distinguishing characteristic in win-lose problem solving is
A)passivity.
B)power.
C)aggression.
D)discussion.
E)assertiveness.

Accepted Answer

The distinguishing characteristic in win-lose problem solving is the use of power to ensure that one party wins and the other loses. This approach is often aggressive and lacks discussion or assertion.

Question 6

In order to decide which conflict style you should use, you should consider
A)the situation.
B)the other person.
C)your goals.
D)the relationship.
E)All of these answers are correct.

Accepted Answer

All of these answers are correct. It is important to consider the situation, the other person, your goals, and the relationship when deciding which conflict style to use. Each of these factors can influence the effectiveness of different conflict styles, and considering all of them can help you choose the most appropriate approach for the situation at hand.

Question 7

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?
A)Identify and define the conflict.
B)Generate a number of possible solutions.
C)Evaluate the alternative solutions.
D)Decide on the best solution.
E)All of these answers are steps.

Accepted Answer

All of the options listed are steps in negotiating a solution in the collaborative conflict style.

Question 8

When unhappy couples argue, they
A)use evaluative "you" language.
B)ignore each other's nonverbal relational messages.
C)have minimal empathy for the other.
D)are not problem-oriented.
E)All of these answers are correct .

Accepted Answer

All of these answers are correct. Unhappy couples tend to use evaluative "you" language, which can be accusatory and blaming. They may also ignore each other's nonverbal relational messages, such as eye contact or facial expressions, which can further escalate the argument. In addition, they often have minimal empathy for the other person's perspective and are not as focused on finding a solution to the problem at hand.

Question 9

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is
A)paraphrasing.
B)perception checking.
C)the assertive message format.
D)high-level abstractions.
E)emotional description.

Accepted Answer

The assertive message format is the most effective way to clearly and respectfully communicate your problem and needs to a partner during conflict resolution. This format involves expressing your feelings, describing the specific behavior that is causing the problem, and stating the desired outcome or solution. It allows you to effectively communicate without blaming or attacking the other person.

Question 10

Avoiding is sometimes an appropriate style to choose when
A)the issue is temporary or minor.
B)speaking up might cause physical harm.
C)the relationship isn't worth the effort.
D)a and b are correct.
E)All of these answers are correct.

Accepted Answer

Avoiding can be an appropriate conflict management style when the issue is minor or temporary, when speaking up might cause physical harm, or when the relationship isn't considered worth the effort. These scenarios suggest that avoiding the conflict might be the best course of action under certain circumstances.

Question 11

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?
A)avoiding
B)collaborating
C)compromising
D)competing
E)accommodating

Accepted Answer

Alicia chose to accommodate and go along with the majority's preference to go to a bar instead of insisting on seeing a movie.

Question 12

Conflict rituals
A)are always damaging.
B)should be replaced with compromise.
C)most often involve avoidance by both of the participants in the conflict.
D)become problems when they are seen as the only way to resolve problems.
E)are defined as ways partners use guilt and intimidation to fight dirty.

Accepted Answer

Conflict rituals become problematic when they are the only way a couple knows how to resolve conflicts, leading to ineffective communication and potential relationship problems. It is important for couples to learn and practice healthy communication and conflict resolution skills instead.

Question 13

The conflict style where one has a low concern for him/herself and a high concern for others is called
A)avoiding.
B)collaborating.
C)compromising.
D)competing
E)accommodating.

Accepted Answer

The conflict style where one has a low concern for him/herself and a high concern for others is called accommodating. This style involves putting the needs and desires of others before one's own, even if it means sacrificing personal goals or priorities.

Question 14

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)
A)complementary style.
B)symmetrical style.
C)conflict ritual.
D)avoiding style.
E)win-lose.

Accepted Answer

The pattern of arguing, reconciling, and then fighting again suggests a conflict ritual, which is a repetitive pattern of behavior in a relationship that becomes ingrained over time.

Question 15

The habitual approach you take when your needs appear incompatible with what another wants is called your
A)conflict ritual.
B)conflict style.
C)passive aggression.
D)conflict manner.
E)crazymaking.

Accepted Answer

The term used to describe how an individual approaches conflict when their needs appear incompatible with another's is called their conflict style. This can include being assertive, compromising, avoiding, accommodating, or collaborating. The other answer choices are either not related or do not accurately describe the concept being asked about.

Question 16

When Brody steered clear of Miranda after they had an argument, he was using what style of conflict?
A)accommodating
B)compromising
C)avoiding
D)passive aggression
E)crazymaking

Accepted Answer

Brody is avoiding conflict by steering clear of Miranda after they had an argument.

Question 17

All of the following are types of direct verbal aggression except
A)teasing.
B)character attacks.
C)threats.
D)shoving.
E)nonverbal emblems.

Accepted Answer

Shoving is a type of physical aggression, not verbal aggression.

Question 18

A competing/win-lose conflict style
A)involves high concern for self and low concern for others.
B)can sometimes enhance a relationship.
C)has a distinguishing characteristic of power.
D)occurs when people perceive a situation as being an "either-or" one.
E)All of these answers are correct.

Accepted Answer

A competing/win-lose conflict style involves high concern for self and low concern for others (A), can sometimes enhance a relationship (B), has a distinguishing characteristic of power (C), and occurs when people perceive a situation as being an "either-or" one (D). Therefore, all of these answers are correct.

Question 19

At which step in the win-win, collaborative process would you utilize the assertive message format?
A)Identify your problem and unmet needs.
B)Negotiate a solution.
C)Make a date.
D)Describe your problem and needs.
E)Consider your partner's point of view.

Accepted Answer

The assertive message format should be used when you describe your problem and needs in a clear, concise and non-judgmental manner, focusing on how the situation affects you personally. It is a way to communicate your concerns without attacking or blaming the other party, which is important in maintaining a collaborative approach.

Question 20

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?
A)complementary
B)symmetrical
C)tangential
D)conditional
E)None of these answers are correct

Accepted Answer

The conflict pattern in this scenario reflects a symmetrical style, where both parties engage in similar behaviors or responses (in this case, both complaining).

Quiz 11: Managing Interpersonal Conflicts

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

Studies of different cultures and conflict reveal that

At which step in the win-win, collaborative process would brainstorming be appropriate?

Of the following statements, which most accurately describes the part gender plays in conflict style?

The distinguishing characteristic in win-lose problem solving is

In order to decide which conflict style you should use, you should consider

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

When unhappy couples argue, they

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

Avoiding is sometimes an appropriate style to choose when

Alicia wanted to see a movie with her friends Friday night, but ended up at a bar since that's where most of the girls wanted to go.Alicia used what conflict style in this situation?

Conflict rituals

The conflict style where one has a low concern for him/herself and a high concern for others is called

Audra and Alfonso argue and Alfonso storms out of the house.Audra calls Alfonso asking for forgiveness.He returns and they reconcile.Soon they fight again with Alfonso once again leaving.This is an example of a(n)

The habitual approach you take when your needs appear incompatible with what another wants is called your

When Brody steered clear of Miranda after they had an argument, he was using what style of conflict?

All of the following are types of direct verbal aggression except

A competing/win-lose conflict style

At which step in the win-win, collaborative process would you utilize the assertive message format?

Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining.Their conflict pattern reflects which of the following conflict styles?