The Risk Management Department Is Using a Root-Cause Analysis to Improve

The risk management department is using a root-cause analysis to improve a nursing unit's medication administration accuracy. What questions will be used to develop this tool? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

A) "What kind of errors are occurring?"
B) "What is the current medication administration accuracy rate?"
C) "How do the unit nurses rank in the number of errors committed?"
D) "What do the nurses think can be done to prevent errors from continuing?"
E) "What is the impact of changes made to improve accuracy?"