Emma took an extended break from work because she wanted to take a three-month course in geneaology. However, her supervisor refused to grant her leave, explaining to her in a face-to-face meeting that there were too many projects with deadlines nearing, and he could not afford to let employees take long breaks. Although argumentative at first, Emma understood and consented to stay. Why was oral communication more appropriate than written communication for Matthew to use in this situation?
A) Oral communication can be revised several times before being sent.
B) Oral communication is more persuasive than written communication.
C) Oral communication provides no opportunity for questions to be asked and answered.
D) Oral communication provides more time to analyze the message than written communication.
E) Oral communication becomes a permanent record that can be saved.

Question

Quizplus · Accepted Answer

In this situation, oral communication was more appropriate than written communication because Emma was argumentative at first and needed convincing. Oral communication allowed for Matthew to use persuasive techniques such as tone of voice, facial expressions, and body language to convey his message effectively. Written communication lacks these elements and can sometimes be misinterpreted or misunderstood.

Emma Took an Extended Break from Work Because She Wanted