Tomas, manager of a 50-person engineering department, exhibits group maintenance behaviors; that is he ensures employee satisfaction, harmonious work relationships, and the department's social stability. However, his division manager, Stan, notes that Tomas' department rarely achieves its yearly goals, in terms of work speed, quality and accuracy, output, and compliance with company policies and requirements. How would you advise Stan to coach Tomas to perform his job at a higher level and to increase the performance of Tomas' organization?

Question

Quizplus · Accepted Answer

While group maintenance behaviors are important, ultimately the purpose of the engineering department is to achieve its yearly goals in terms of work speed, quality and accuracy, output, and compliance with company policies and requirements. Therefore, Stan should advise Tomas to focus more on task performance behaviors to ensure that the department is meeting its objectives. This may involve implementing strategies to improve efficiency, quality control measures, and ensuring that employees are following established policies and procedures. Participative and democratic leadership styles may also be effective in encouraging employees to contribute ideas and suggestions for improving performance. However, these approaches should be focused on improving task performance rather than solely on group maintenance or social factors.

Tomas, Manager of a 50-Person Engineering Department, Exhibits Group Maintenance