When Courtney, a front-line manager, asked her subordinate, Jordan, to invite a client to a function, Jordan forgot. When the company president asked Courtney why the client was not there, Courtney explained why. In this scenario, who holds responsibility for the error?
A) Courtney holds responsibility for not evaluating Jordan's actions soon enough.
B) Courtney is ultimately responsible because she is the manager.
C) Neither Courtney nor Jordan, but the president is responsible for hiring Courtney.
D) Courtney is not responsible for Jordan's failures, and she can now move on to other responsibilities.
E) Jordan solely is responsible for his failures.

Question

Quizplus · Accepted Answer

As the front-line manager, the responsibility ultimately falls on Courtney to ensure that her subordinate completes the task assigned to him. It is her role to oversee and ensure that tasks are completed, even if delegated to someone else.

When Courtney, a Front-Line Manager, Asked Her Subordinate, Jordan, to Invite