"Dave, I Know That You Are Trained to Work as a Chemist

"Dave, I know that you are trained to work as a chemist and not to solve scheduling problems. But as lab manager, you are a frontline supervisor. You cannot immediately tell your staff to take their problems to higher management," said Quint. "You must first work with your staff to solve the problems. If you are unable to do so, you can consult with higher management. In our bureaucratic firm, we follow the chain of command so that

A) flexibility and speed are always achieved in decision making."
B) mathematical models are used for problem solving."
C) employees have freedom to seek out their preferred managers to solve their problems."
D) supervisors gain experience in and are accountable for solving problems in their work units."
E) jobs can be redesigned to optimize operation of a new technology."