Gordon has just been promoted to a position as a first-line manager.At this level of management,he will have to use human relations and conceptual skills as well as technical skills.

Question

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First-line managers are responsible for managing non-managerial employees and must have strong human relations skills to effectively communicate and motivate these employees. They must also have conceptual skills to understand how their role fits into the overall organization and how their decisions impact other departments. Technical skills are also necessary but are not the primary focus at this level of management.

Gordon Has Just Been Promoted to a Position as a First-Line