Kathleen is the new operations manager of a national stock brokerage firm.She recently attended a conference on the use of expectancy theory to motivate employees.In order to incorporate what she has learned,the first thing Kathleen must do is:

Question

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The first step for Kathleen to incorporate expectancy theory is to determine what rewards are valued by her employees, as this is crucial for motivating them to perform their jobs to their fullest potential. This will also help in setting realistic performance standards and determining if the rewards offered are adequate. Providing a guarantee or promise of a financial reward is not considered effective in expectancy theory, as it does not necessarily enhance the intrinsic motivation of the employees.

Kathleen Is the New Operations Manager of a National Stock