Within the dimensions of service quality,which of the following is a "quality enhancer"?
A)service reliability
B)performance
C)customer empathy
D)appearance
E)reputation

Question

Quizplus · Accepted Answer

Quality enhancers are factors that go beyond basic customer expectations and create a positive emotional response. Customer empathy refers to the ability of the service provider to understand and anticipate the needs and feelings of the customer, and respond appropriately. This can greatly enhance the customer's perception of the quality of the service. The other options listed (service reliability, performance, appearance, and reputation) are all important components of service quality, but they are not necessarily quality enhancers on their own.

Within the Dimensions of Service Quality,which of the Following Is