In a customer-focused business,________.

Question

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A customer-focused business places a strong emphasis on meeting the needs and expectations of their customers. This mindset starts at the top with the senior management setting the tone and creating a culture of customer centricity throughout the organization. This involves actively seeking feedback from customers, analyzing it, and making necessary changes to improve the customer experience. It also involves providing ongoing training and support for employees to ensure they are equipped to provide the highest level of customer service. Customer complaints and feedback are viewed as opportunities for improvement rather than negative feedback to be avoided. The focus of the business is on meeting the needs of the customer, rather than assuming what they want and building products accordingly.

In a Customer-Focused Business,________