Question 1

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​OSHA

Accepted Answer

OSHA (Occupational Safety and Health Administration) is related to safety and health regulations, making it relevant to emergency preparedness resources.

Question 2

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​IT department

Accepted Answer

The IT department is likely to be a frequently called number for technical support and issues, making it a good idea to keep their contact information readily accessible.

Question 3

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Fire department

Accepted Answer

The fire department is a key component of community resources for emergency preparedness, as they respond to fires and other emergencies.

Question 4

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart.
-​Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

Accepted Answer

Recording the phone number of the caller, including the area code, and verifying if it's okay to leave a message according to the CCP (Consumer Consent Policy) are key elements in ensuring clear communication and maintaining patient confidentiality.

Question 5

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Referrals and authorizations department

Accepted Answer

The referrals and authorizations department would be a frequently called number, as it is a department that is often contacted for patient referrals and authorizations.

Question 6

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​What is the reason for the visit?

Accepted Answer

Knowing the reason for a visit helps in allocating the appropriate amount of time and resources for the appointment.

Question 7

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​CDC (including vaccine information,travel advisories,etc. )

Accepted Answer

The CDC provides resources and information that are relevant to patient health care needs, such as vaccine information and travel advisories.

Question 8

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​What is the problem?

Accepted Answer

The problem is that the phrase "Identify each phrase as a 'Do' or 'Don't.'" is a directive, not a tip, and doesn't fit the context of providing helpful scheduling tips.

Question 9

​When it comes to your personal mobile device,it would be considered best practice to:

Accepted Answer

Putting the phone away during office hours is considered best practice to maintain professionalism and focus on work responsibilities.

Question 10

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Home health services

Accepted Answer

Home health services are considered a community resource for patient healthcare needs, providing medical care or assistance to patients in their homes.

Question 11

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Lab services and locations

Accepted Answer

Lab services and locations are community resources that cater to patient health care needs, making them a match for option B.

Question 12

​Electronic prescription refill requests is commonly referred to as:

Accepted Answer

E-prescribing is the term used to describe electronic prescription refill requests, where prescriptions are sent electronically from the healthcare provider to the pharmacy.

Question 13

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​Do you prefer mornings or afternoons?

Accepted Answer

Asking for a preference in timing (mornings or afternoons) is a helpful way to accommodate the person's schedule, making it a "Do" when scheduling appointments.

Question 14

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​911

Accepted Answer

The answer of ​It is a good idea to keep...

Question 15

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​When were you last seen by the doctor?

Accepted Answer

Asking when a patient was last seen by the doctor is a "Do" because it helps in scheduling their next appointment appropriately, considering the frequency of visits that may be required for their condition or treatment plan.

Question 16

​Your provider has a scheduling template that has three time slots held for same day or urgent visits,two in the morning,and one in the afternoon.When booking a same-day or urgent visit,you should:

Accepted Answer

The correct approach involves booking same-day appointments for patients requiring more immediate attention and filling the morning appointments first. This strategy ensures that urgent cases are prioritized and managed efficiently, while also optimizing the use of available time slots throughout the day.

Question 17

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​When would you like to come in?

Accepted Answer

This phrase is a "Don't" because it is too open-ended and may lead to scheduling conflicts or misunderstandings. It's better to offer specific options for appointment times.

Question 18

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions.
-​Police department

Accepted Answer

The police department is a community resource that is crucial for emergency preparedness, as they are involved in handling emergencies and maintaining public safety.

Question 19

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't."
-​Are you a patient here?

Accepted Answer

This phrase is a "Don't" because it can come across as unwelcoming or imply that the person does not belong, which is not conducive to a positive interaction when scheduling appointments.

Question 20

​The use of mobile devices (smartphone,cellular phone,tablet,etc. )in health care settings is rapidly increasing.Which of the following is not considered a concern when using mobile devices?

Accepted Answer

The use of mobile devices in healthcare settings raises concerns about HIPAA compliance, privacy, and the potential for devices to be a source of contamination. However, convenience and connectivity are generally considered benefits of using mobile devices, not concerns.

Quiz 22: Telephone Communications

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -OSHA

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -IT department

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Fire department

Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Referrals and authorizations department

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -What is the reason for the visit?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -CDC (including vaccine information,travel advisories,etc. )

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -What is the problem?

When it comes to your personal mobile device,it would be considered best practice to:

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Home health services

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Lab services and locations

Electronic prescription refill requests is commonly referred to as:

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -Do you prefer mornings or afternoons?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -911

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -When were you last seen by the doctor?

Your provider has a scheduling template that has three time slots held for same day or urgent visits,two in the morning,and one in the afternoon.When booking a same-day or urgent visit,you should:

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -When would you like to come in?

It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -Police department

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -Are you a patient here?

The use of mobile devices (smartphone,cellular phone,tablet,etc. ) in health care settings is rapidly increasing.Which of the following is not considered a concern when using mobile devices?

Quiz 22: Telephone Communications

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​OSHA

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​IT department

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Fire department

​Identify "Yes" or "No" whether the action described is considered a key element when recording a phone message to the patient's chart. -​Phone number of caller-including the area code if appropriate-and if okay to leave message (verify with CCP)

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​Referrals and authorizations department

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​What is the reason for the visit?

​It is a good idea to keep an up-to-date index of your most frequently called numbers by the telephone,as well as resources for patients and emergency preparedness.Match the type of list with the descriptions. -​CDC (including vaccine information,travel advisories,etc. )

Some helpful tips when scheduling appointments includes a general list of "Do's" and "Don'ts." Identify each phrase as a "Do" or "Don't." -​What is the problem?