Question 1

AIDET is an acronym that stands for ____.

Accepted Answer

AIDET is a communication technique used in healthcare to improve patient satisfaction by creating a positive patient experience. It stands for Acknowledge, Introduce, Duration, Explanation, and Thank You. Option A, B, and D do not have the correct combination of words.

Question 2

____ practice guidelines synthesize evidence from the literature and make recommendations regarding treatment for specific clinical conditions.

Accepted Answer

Clinical practice guidelines are specifically related to treatment for clinical conditions, and are therefore the best choice for this question. Team, organizational, and group guidelines may be related to administration or other aspects of healthcare delivery, but are not specific to treatment recommendations.

Question 3

____ is the process of providing a lens through which to interpret a situation.

Accepted Answer

Framing is the process of providing a lens, or framework, through which to interpret a situation. It involves defining the boundaries of the problem, identifying key variables or factors, and highlighting certain aspects while downplaying others.

Question 4

A(n)organization's ____ refers to the shared summary perceptions of targeted employees concerning the degree to which their use of a particular innovation is rewarded,supported,and expected within the organization.

Accepted Answer

The answer of A(n)organization's ____ refers to the shared summary...

Question 5

____ boards have an important role to play in overseeing QI efforts and patient safety initiatives because they are the organizational entity legally accountable for quality of care.

Accepted Answer

The answer of ____ boards have an important role to...

Question 6

Although many QI innovations are designed to improve quality in the long run,their implementation often increases the risk of ____ in the short run while staff become familiar with the new practice.

Accepted Answer

The answer of Although many QI innovations are designed to...

Question 7

____________________ is a technique that addresses "potential errors created by communication and decision making in dynamic environments," such as teams,to improve patient safety.

Accepted Answer

The answer of ____________________ is a technique that addresses "potential...

Question 8

____ identification has effectively limited organizational identification (i.e. ,individuals' sense of alignment with the organization).

Accepted Answer

When individuals strongly identify with their specific profession, they may prioritize their professional identity over their organizational identity. This can limit their sense of alignment with the organization and may result in lower levels of commitment to the organization.

Question 9

Interventions can be described by the 
(1)levels of ____ and the (2)scale of the intervention.

Accepted Answer

The answer of Interventions can be described by the 
(1)levels...

Question 10

Burgeoning medical knowledge and the complexity of health care delivery have resulted in increasing ____ in the health care workforce.

Accepted Answer

As medical knowledge and health care delivery become more complex, health care workers have increasingly specialized in specific areas to provide the necessary expertise and skills.

Question 11

____ are workforce or human resource practices that have been shown to improve an organization's capacity to effectively attract,select,hire,develop,and retain high-performing employees.

Accepted Answer

High-Performance Work Practices have been proven to effectively attract, select, hire, develop, and retain high-performing employees. These practices include performance management, employee involvement, continuous learning, and incentives and rewards. Just culture/just safety culture, Magnet status, and Pay-for-performance are not specifically related to improving an organization's capacity to attract, select, hire, develop, and retain high-performing employees.

Question 12

____ comprises the fundamental values,assumptions,and beliefs held in common by members of an organization.

Accepted Answer

Culture is the correct answer. Culture encompasses the fundamental values, assumptions, and beliefs shared by an organization's members, and is often seen as a reflection of an organization's identity. While strategy and structure can be important components of an organization, they do not necessarily involve the shared values and beliefs that make up its culture. Branding, meanwhile, is focused more on external perceptions of an organization than on its internal culture.

Question 13

____ focuses on how care is provided,delivered,and managed.

Accepted Answer

The concept of how care is provided, delivered, and managed falls under the category of process, which is focused on the flow of care and the actions and interactions that occur between care providers and patients. The other choices are related to different aspects of healthcare such as the physical components (structure), the organization and management of care (systems), and the resulting effects of care (outcomes).

Question 14

Collaboration problems in the health care workforce result largely from the ____,individualistic culture of medicine,which is deeply rooted in the socialization process for health professionals.

Accepted Answer

The answer of Collaboration problems in the health care workforce...

Question 15

____ is the critical gateway between the decision to adopt the QI innovation and the routine use of the QI innovation,or integration of a new idea or practice into the operating system of the organization.

Accepted Answer

The answer of ____ is the critical gateway between the...

Question 16

____________________ pertains to having the necessary resources to provide adequate health care.

Accepted Answer

The answer of ____________________ pertains to having the necessary resources...

Question 17

____________________ is an organized approach to planning and implementing continuous improvement in performance.

Accepted Answer

The answer of ____________________ is an organized approach to planning...

Question 18

____ leadership is defined as influencing followers by "broadening and elevating followers' goals and providing them with confidence to perform beyond the expectations specified in the implicit or explicit exchange agreement."

Accepted Answer

The definition provided describes transformational leadership, as it involves inspiring and motivating followers to exceed their own goals and expectations. Transactional leadership refers to exchanging rewards for performance, while traditional and innovative leadership are not defined in the question.

Question 19

____________________ is the process of comparing an organization's performance metrics to those of other "best practice" or peer organizations.

Accepted Answer

The answer of ____________________ is the process of comparing an...

Question 20

Important avenues for promoting QI implementation may be missed when ____ and control systems are not used to appropriately reward implementation efforts.

Accepted Answer

The answer of Important avenues for promoting QI implementation may...

Quiz 9: Improving Quality in Health Care Organizations Hcos