Louise is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device; thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?
A)The length of the call
B)The noise during the call
C)The inexperience of the customer service agent
D)The customer at the call

Question

Quizplus · Accepted Answer

The primary reason for the non-resolution of the issue in this case is the noise during the call, which made it difficult for the customer to respond to the queries.

Louise Is a New Customer Service Agent at a Leading