Question 1

Corrie is listening to her superior talk about the process of performance appraisal at the firm.Fina is always attempting to point out any mistake or errors made by her superior during the talk,even before her superior is able to complete her points.What type of listening is Corrie demonstrating in this case?
A)Active
B)Polite
C)Cynical
D)Offensive

Accepted Answer

The answer of Corrie is listening to her superior talk...

Question 2

Louise is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device; thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?
A)The length of the call
B)The noise during the call
C)The inexperience of the customer service agent
D)The customer at the call

Accepted Answer

The primary reason for the non-resolution of the issue in this case is the noise during the call, which made it difficult for the customer to respond to the queries.

Question 3

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?
A)Company employees use e-mail only to send personal messages.
B)E-mails are too informal for companies to convey a professional image.
C)E-mail technology is still limited.
D)There is just too much e-mail,and hence there are security issues.

Accepted Answer

The biggest problem with e-mail as a form of business communication is the overwhelming volume of e-mails, which can lead to security issues. This includes the risk of phishing attacks, malware, and the challenge of managing and protecting sensitive information amidst the sheer quantity of messages.

Question 4

Office e-mails are a form of _____ communication.
A)informal
B)written
C)verbal
D)nonverbal

Accepted Answer

Office e-mails are a form of written communication, as they involve composing, sending, and reading text-based messages.

Question 5

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _____ and _____ communication.
A)informal; written
B)informal; oral
C)formal; written
D)formal; oral

Accepted Answer

The communication is informal because it is casual and between friends discussing personal topics. It is written because they are using e-mail to communicate.

Question 6

_____ listening is the basis for effective communication.
A)Active
B)Cynical
C)Polite
D)Nonverbal

Accepted Answer

Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. This is essential for effective communication as it ensures that the listener is fully engaged with the speaker.

Question 7

In the communication process,initially the _______ composes the message.
A)sender
B)receiver
C)channel
D)interpreter

Accepted Answer

In the communication process, the sender is the one who initially composes the message to be communicated to the receiver.

Question 8

When individuals from low-context cultures partner with those from high-context cultures for a new business,the former should ideally
A)rely on explicit written and verbal messages.
B)be conscious about their nonverbal cues.
C)refrain from talking about their past experiences.
D)refrain from inviting the latter for a casual dinner.

Accepted Answer

The answer of When individuals from low-context cultures partner with...

Question 9

Which of the following is a difference between cognitive conflict and affective conflict?
A)Unlike affective conflict,cognitive conflict affects team cohesiveness.
B)Unlike cognitive conflict,affective conflict arises due to personal differences.
C)Unlike affective conflict,cognitive conflict affects team performance.
D)Unlike cognitive conflict,affective conflict involves emotional reactions.

Accepted Answer

Affective conflict involves emotional reactions, while cognitive conflict does not.

Question 10

Chelsa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Chelsa asks for _____ to determine if the clients correctly understood her message.
A)a decoded message
B)a channel
C)feedback
D)intervention

Accepted Answer

Feedback is essential after a presentation to understand if the message was correctly received and understood by the audience.

Question 11

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.
A)high; both verbal and nonverbal
B)low; both verbal and nonverbal
C)high; explicit verbal
D)low; explicit verbal

Accepted Answer

Japan is considered a high-context culture, where communication relies not only on verbal messages but significantly on nonverbal cues and the context in which the communication occurs. This means both verbal and nonverbal communications are important.

Question 12

In the context of communication,feedback
A)helps determine whether a message was correctly interpreted.
B)is only verbal in nature.
C)is usually ambiguous.
D)helps lower the noise level.

Accepted Answer

Feedback in communication helps the sender understand if the message was interpreted as intended, ensuring effective communication.

Question 13

Ehsan uses lots of gestures and facial expressions when communicating.These are examples of __________ communication.
A)informal
B)oral
C)formal
D)nonverbal

Accepted Answer

Gestures and facial expressions are forms of nonverbal communication, which involve conveying messages without the use of spoken or written words.

Question 14

Eyad is listening to Lilly at a meeting.She is one of his fellow team members,and he believes she is just trying to get the team leader to adopt her idea.Eyad is being a(n)_____ listener.
A)offensive
B)cynical
C)polite
D)proactive

Accepted Answer

Eyad is being a cynical listener because he doubts Lilly's motives, assuming she is primarily interested in getting her idea adopted rather than contributing constructively to the team's goals.

Question 15

A _____ is an example of a formal communication transmitted through writing.
A)personal conversation
B)web conference
C)rumor
D)memo

Accepted Answer

A memo is a formal written communication typically used within an organization to convey information, instructions, or policies.

Question 16

Kramer announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?
A)Providing feedback
B)Message encoding
C)Understanding the context
D)Message decoding

Accepted Answer

The misunderstanding about the due date for the financial reports indicates an issue at the message decoding stage, where the team members interpret or understand the message differently.

Question 17

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.
A)external
B)diverse
C)high-context
D)low-context

Accepted Answer

Countries like the United States that rely on explicit written and verbal messages are considered low-context cultures. In low-context cultures, communication is direct, and messages are understood at face value without much reliance on context or non-verbal cues.

Question 18

Vinita sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Vinita is very specific about the materials she needs in order to avoid confusion.As the sender,Vinita is
A)providing a context for the message.
B)encoding the message.
C)decoding the message.
D)eliminating the message's noise.

Accepted Answer

Vinita, as the sender, is encoding the message by putting her thoughts into words (in this case, an e-mail) to communicate her needs to her assistant. Encoding involves converting the sender's ideas or thoughts into a message, which can be verbal, written, or symbolic.

Question 19

Which of the following can cause noise during communication?
A)Request for feedback after a message
B)Nonverbal cues of attentiveness
C)Differences in people's attitudes
D)Lack of sufficient number of participants

Accepted Answer

Noise in communication refers to any factor that distorts the message or prevents it from being received as intended. Differences in people's attitudes (C) can lead to misunderstandings or misinterpretations, acting as psychological noise. The other options, such as requesting feedback, nonverbal cues of attentiveness, and the number of participants, generally do not introduce noise; instead, they can facilitate clearer communication.

Question 20

Which of the following is NOT an example of formal communication?
A)The employee benefits handbook
B)A telephone call with a customer
C)The grapevine method of communication
D)A letter to a supplier

Accepted Answer

The grapevine method of communication refers to informal, unofficial pathways through which information flows in an organization, unlike the other options which are examples of formal communication.

Quiz 9: Top Performance Through Empowerment,teamwork,and Communication

Which of the following is considered to be the biggest problem with e-mail as a form of business communication?

Office e-mails are a form of _____ communication.

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _ and _ communication.

_____ listening is the basis for effective communication.

In the communication process,initially the _______ composes the message.

When individuals from low-context cultures partner with those from high-context cultures for a new business,the former should ideally

Which of the following is a difference between cognitive conflict and affective conflict?

Chelsa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Chelsa asks for _____ to determine if the clients correctly understood her message.

Japan is considered to be a _ context country and therefore,Japanese businesspeople place importance on _ communications.

In the context of communication,feedback

Ehsan uses lots of gestures and facial expressions when communicating.These are examples of __________ communication.

Eyad is listening to Lilly at a meeting.She is one of his fellow team members,and he believes she is just trying to get the team leader to adopt her idea.Eyad is being a(n) _____ listener.

A _____ is an example of a formal communication transmitted through writing.

Kramer announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

Vinita sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Vinita is very specific about the materials she needs in order to avoid confusion.As the sender,Vinita is

Which of the following can cause noise during communication?

Which of the following is NOT an example of formal communication?