Question 1

Tom and Mike are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Tom and Mike need to resolve their _____ conflict.
A)cognitive
B)mutual
C)affective
D)alternate

Accepted Answer

Affective conflict involves personal issues, emotions, and feelings, which fits the description of Tom and Mike's disagreement that has become personal.

Question 2

Members of the production team in a company have accepted each other and have understood one another's roles in the team.The team leader has handled conflicts and managed to establish unity in the team.In the context of the five stages of team development,which of the following is most likely to be the next immediate step?
A)Forming
B)Storming
C)Performing
D)Norming

Accepted Answer

Given the description, the team has already gone through the Forming (team members get to know each other and start to form a team), Storming (conflicts and competition occur as team members assert their roles), and Norming (conflicts are resolved, and team unity forms) stages. The next immediate step in the five stages of team development is Performing, where the team operates efficiently towards achieving its goals.

Question 3

During ______ stage of team development does agreement about the role of the team leader and other participants occur.
A)forming
B)norming
C)storming
D)performing

Accepted Answer

During the norming stage of team development, team members resolve their differences, appreciate colleagues' strengths, and respect the authority and leadership of the team leader. This stage is characterized by developing a strong team identity and a sense of cohesion.

Question 4

Asami is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Asami's team is most likely to be in the _____ stage.
A)norming
B)performing
C)storming
D)forming

Accepted Answer

During the storming stage of team development, team members often express differences and work through conflicts as they begin to understand one another better and establish more open communication. This is a natural part of the team development process where leadership is crucial to help navigate through conflicts and differences to build a stronger team foundation.

Question 5

Oded and Suka are members of the development team at PromoCaptions,an advertising company.They discuss the mode of advertising for a new product.Oded supports online advertising.However,Suka argues that television advertisement has a farther reach than online advertising.In this case,Oded and Suka are involved in a(n)
A)ethical conflict.
B)affective conflict.
C)cognitive conflict.
D)emotional conflict.

Accepted Answer

Oded and Suka are involved in a cognitive conflict, which arises from differences in opinions and viewpoints regarding the best mode of advertising for a new product. This type of conflict is based on differences in thought processes, ideas, and understandings, rather than personal issues or emotions.

Question 6

______ of team development is marked by conflicts over the team's mission and the roles of team members.
A)Norming stage
B)Forming stage
C)Performing stage
D)Storming stage

Accepted Answer

The storming stage of team development is characterized by conflicts and disagreements among team members as they start to express their individual differences and resist the control of the group. This stage is crucial for the development of team dynamics and roles.

Question 7

Paco is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?
A)Encouraging his team members to work from home
B)Redesigning their work space
C)Increasing the interaction between team members
D)Encouraging team members to socialize during and after working hours

Accepted Answer

Encouraging team members to work from home could reduce the amount of face-to-face interaction, which is often crucial for building strong, cohesive teams. The other options are more likely to improve team cohesiveness by increasing interaction and shared experiences.

Question 8

During the performing stage,team members
A)focus on solving problems.
B)get to know one another.
C)clarify their roles and expectations.
D)resolve differences among them.

Accepted Answer

During the performing stage, team members focus on solving problems and completing the task at hand efficiently and effectively. This stage is characterized by high levels of teamwork, productivity, and harmony.

Question 9

Talonte's team is engaged in problem solving and appears focused on accomplishing tasks.Talonte's team is likely to be in which stage?
A)Forming stage
B)Norming stage
C)Storming stage
D)Performing stage

Accepted Answer

Teams in the performing stage are characterized by their high levels of independence, motivation, and competence, focusing on accomplishing tasks and achieving their goals efficiently.

Question 10

Chitru wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Chitru is trying to promote
A)empowerment.
B)team norm.
C)team cohesiveness.
D)external communication.

Accepted Answer

Moving to an open office space without cubicle walls is aimed at encouraging interaction among team members, which fosters a sense of unity and collaboration. This is directly related to promoting team cohesiveness, as it enhances the ability of team members to work together more effectively by breaking down physical barriers.

Question 11

Yukari's team members feel attracted to the team and motivated to remain part of it.Yukari's team can be characterized as
A)informal.
B)formal.
C)verbal.
D)cohesive.

Accepted Answer

Teams where members feel attracted to the team and motivated to remain part of it are described as cohesive. Cohesiveness refers to the strength of the relationships linking the members of a group to one another and to the group itself.

Question 12

Mira is one of the few operating room nurses at a hospital.She learns that other members of the team are less cooperating with other members of her team when they work in different shifts.This is also subsequently affecting the patients at the hospitals.Which of the following is the team lacking at the hospital?
A)Team norm
B)Team belief
C)Team cohesiveness
D)Team standard

Accepted Answer

Team cohesiveness refers to the bond that holds a team together and motivates members to work harmoniously with one another. The lack of cooperation among team members across different shifts indicates a lack of team cohesiveness, which is essential for effective teamwork and positive patient outcomes in a hospital setting.

Question 13

Bernadine's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Bernadine's team is experiencing _____ conflict.
A)cognitive
B)mutual
C)external
D)affective

Accepted Answer

Cognitive conflict arises when team members have differing opinions or perspectives based on their knowledge or experiences, and they work to reconcile these differences to improve decision-making or strategy development.

Question 14

Team norms are usually _____ and _____ standards of behavior.
A)formal; written
B)informal; written
C)formal; unwritten
D)informal; unwritten

Accepted Answer

Team norms are typically informal and unwritten, evolving naturally over time through the interactions and agreements among team members, rather than being formally documented.

Question 15

A team with high cohesiveness
A)experiences a high turnover.
B)has members who interact less frequently.
C)achieves high levels of performance.
D)has lower productivity.

Accepted Answer

High cohesiveness in a team typically leads to higher levels of performance because members are more committed to the team's goals, work more effectively together, and support one another, leading to improved outcomes.

Question 16

What is the role of the team leader during the forming stage?
A)Providing time for members to become acquainted
B)Encouraging participation
C)Clarifying team roles
D)Facilitating task accomplishment

Accepted Answer

During the forming stage, the team leader's role is to provide time for members to become acquainted, helping them to get to know each other and understand the team's purpose.

Question 17

Which of the following statements is correct regarding team conflict?
A)It should be avoided at all costs.
B)It often improves team performance.
C)It will be reduced if the team is diverse.
D)It rarely occurs in most teams.

Accepted Answer

Conflict can often lead to improved team performance by encouraging the exchange of ideas, fostering creativity, and preventing groupthink, as long as it is managed constructively.

Question 18

Yuka's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team
A)roles.
B)norm.
C)cohesiveness.
D)conflict.

Accepted Answer

This is an example of a team norm, which refers to the informal rules and expectations that groups establish to regulate member behaviors. Norms often develop organically within teams to ensure smooth interaction and facilitate group functioning.

Question 19

At a celebratory gathering in a restaurant,Shree presents her team members with personal thank-you notes in appreciation for their hard work on a project.Shree and her team are in the _____ stage of team development.
A)adjourning
B)performing
C)norming
D)storming

Accepted Answer

The adjourning stage of team development is characterized by the completion of the task and breaking up of the team. Presenting thank-you notes in appreciation for their hard work on a project suggests that the project has come to an end, which aligns with the adjourning stage.

Question 20

Kaito's team has reached agreement about the role each member is expected to play.Kaito's team has most likely reached the _____ stage.
A)forming
B)norming
C)storming
D)performing

Accepted Answer

Reaching agreement about the roles each member is expected to play typically occurs in the norming stage of team development, where norms and roles are established, and the team starts to work together more cohesively.

Quiz 9: Top Performance Through Empowerment,teamwork,and Communication

Tom and Mike are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Tom and Mike need to resolve their _____ conflict.

During ______ stage of team development does agreement about the role of the team leader and other participants occur.

Asami is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Asami's team is most likely to be in the _____ stage.

______ of team development is marked by conflicts over the team's mission and the roles of team members.

Paco is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

During the performing stage,team members

Talonte's team is engaged in problem solving and appears focused on accomplishing tasks.Talonte's team is likely to be in which stage?

Chitru wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Chitru is trying to promote

Yukari's team members feel attracted to the team and motivated to remain part of it.Yukari's team can be characterized as

Bernadine's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Bernadine's team is experiencing _____ conflict.

Team norms are usually _ and _ standards of behavior.

A team with high cohesiveness

What is the role of the team leader during the forming stage?

Which of the following statements is correct regarding team conflict?

Yuka's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team

At a celebratory gathering in a restaurant,Shree presents her team members with personal thank-you notes in appreciation for their hard work on a project.Shree and her team are in the _____ stage of team development.

Kaito's team has reached agreement about the role each member is expected to play.Kaito's team has most likely reached the _____ stage.