When a business employs an outside company to handle all customer correspondence and phone calls,the business is _____ its customer service department.
A)outsourcing
B)branding
C)cybersquatting
D)shrinking

Question

Quizplus · Accepted Answer

Outsourcing refers to the practice of hiring a third party to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. In this context, employing an outside company to handle customer correspondence and phone calls is a classic example of outsourcing the customer service department.

When a Business Employs an Outside Company to Handle All