Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?
A) Key driver that directly impacts online transactions is ease of finding information
B) Key drivers that directly impact online transactions are site navigation and visual appeal
C) Key drivers that directly impact online transactions are security and privacy
D) Key drivers that directly impact online transactions are access and sharing
Correct Answer:
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