Question 1

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom and offers eight sets of management procedures.

Accepted Answer

True

Question 2

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?
A) Key driver that directly impacts online transactions is ease of finding information
B) Key drivers that directly impact online transactions are site navigation and visual appeal
C) Key drivers that directly impact online transactions are security and privacy
D) Key drivers that directly impact online transactions are access and sharing

Accepted Answer

The key result from the survey indicates that security and privacy are the main factors that directly impact online transactions, highlighting the importance of these aspects in the design and operation of online services.

Question 3

Which company created several different websites to respond to sensitive cultural differences?
A) PIPEDA
B) Pfizer
C) McDonalds
D) All of the choices are correct.

Accepted Answer

McDonald's has created several different websites to cater to the diverse cultural preferences and sensitivities of its global customer base, showcasing their commitment to cultural adaptation in their marketing and customer engagement strategies.

Question 4

What are the four global IT business management areas critical to running multinational companies?
A) Business strategies, enterprise architectures, information issues, systems development
B) Business strategies, information architectures, economic issues, telecommunication issues
C) Business politics, enterprise architectures, telecommunication issues, systems development
D) Business economics, enterprise architectures, information issues, telecommunication issues

Accepted Answer

Business strategies, enterprise architectures, information issues, and systems development are critical areas for managing global IT in multinational companies. These areas ensure that IT aligns with business goals, supports efficient and scalable operations, addresses data and information management challenges, and encompasses the development and implementation of systems to meet organizational needs.

Question 5

Compliance is a method or system of government for management or control.

Accepted Answer

Compliance refers to the act of adhering to or conforming with laws, regulations, standards, or policies rather than being a method or system of government.

Question 6

What are the three primary challenges facing 21st century global businesses?
A) Cultural, environmental, developmental
B) Cultural, political, geoeconomic
C) Political, environmental, compliance
D) Political, cultural, architecture

Accepted Answer

The three primary challenges facing 21st century global businesses are cultural, political, and geoeconomic. Cultural challenges involve navigating and respecting the diverse cultures in global markets. Political challenges include dealing with different governmental systems and political instability. Geoeconomic challenges relate to the economic aspects of geography, including dealing with global supply chains and market access.

Question 7

Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

Accepted Answer

Transborder data flows refer to the movement of information across international borders in the context of the internet and electronic commerce, not the physical relocation of employees.

Question 8

HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.

Accepted Answer

HIPAA (Health Insurance Portability and Accountability Act) is a federal law established in 1996 that provides data privacy and security provisions for safeguarding medical information, not specifically related to the collection of personal information from children under 13. The law you're referring to for children under 13 is COPPA (Children's Online Privacy Protection Act).

Question 9

What are the four global IT business drivers that should be included in all global IT business strategies?
A) Global customers, global products, global pricing, global supply
B) Global partners, global pricing, global operations, global resources
C) Global suppliers, global pricing, global operations, global collaboration
D) Global customers, global products, global operations and resources, global collaboration

Accepted Answer

Global IT business strategies are driven by the need to cater to global customers, offer global products, efficiently manage operations and resources on a global scale, and foster global collaboration to enhance innovation and efficiency.

Question 10

Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

Accepted Answer

Information privacy indeed involves the right or expectation of individuals or entities to control the dissemination and use of information about themselves, aligning with the definition provided.

Question 11

To succeed in a global business environment, cultural, political, and geoeconomic (geographic and economic) business challenges must be confronted.

Accepted Answer

Understanding and addressing cultural, political, and geoeconomic challenges are essential for success in the global business environment, as these factors significantly influence market dynamics, consumer behavior, and regulatory landscapes.

Question 12

Which of the following is not a political business challenge?
A) Differences in social attitudes
B) Rules surrounding data transfer across national boundaries
C) Regulations surrounding data transfer across national boundaries
D) All of the choices are correct.

Accepted Answer

Differences in social attitudes are not a political business challenge; they are more related to cultural or social challenges. Political challenges typically involve regulations, laws, and policies, such as those surrounding data transfer across national boundaries.

Question 13

What refers to the effects of geography on the economic realities of international business activities?
A) Geopolitical
B) Geoeconomic
C) Geoenvironmental
D) All of the choices are correct.

Accepted Answer

Geoeconomic refers to the influence of geography on the economic aspects of international business activities, encompassing how geographical factors affect economic interactions and decisions in a global context.

Question 14

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Accepted Answer

CMMI is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Question 15

Which of the following industries has technology changed the way business is performed?
A) Travel
B) Education
C) Training
D) All of the choices are correct.

Accepted Answer

Technology has transformed all these industries by enabling online bookings in travel, e-learning platforms in education, and virtual training methods.

Question 16

Which of the following is not one of the issues with global business?
A) Flying IT specialists into remote sites is costly
B) Sheer physical distances covering the globe make it difficult to operate local businesses
C) Communicating in real time across the globe's 24 time zones is challenging
D) Finding quality telecommunication services in every country is difficult

Accepted Answer

The statement about the difficulty of operating local businesses due to physical distances is not directly an issue with global business. Global business primarily concerns itself with operations across international borders, where the challenge is managing across those distances, not the operation of businesses that are inherently local.

Question 17

Which of the following is a question a company should ask when creating a global website?
A) Will the site require new navigational logic to accommodate cultural preferences?
B) Will content be translated?
C) Which country will the server be located in to support local user needs?
D) All of the choices are correct.

Accepted Answer

When creating a global website, a company should consider all these aspects: navigational logic for cultural preferences, content translation, and server location to support local user needs.

Question 18

What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?
A) Security First
B) IPCA
C) Citizens First
D) ICCS

Accepted Answer

The survey is known as "Citizens First," which is a highly publicized initiative aimed at understanding and improving the interactions between citizens and government services in Canada.

Question 19

Which of the following is not a cultural business challenge?
A) Differences in social attitudes
B) Differences in political philosophies
C) Differences in architectures
D) Differences in customs

Accepted Answer

Cultural business challenges typically involve differences in social attitudes, political philosophies, and customs, which can affect how business is conducted across different cultures. Differences in architecture, however, are not generally considered a direct business challenge, as they relate more to the physical and aesthetic aspects of buildings rather than the cultural practices affecting business operations.

Question 20

What is the definition of geoeconomic?
A) Geopolitical and environmental business challenges
B) Geopolitical and economic business challenges
C) Geographic and environmental business challenges
D) Geographic and economic business challenges

Accepted Answer

The answer of What is the definition of geoeconomic?
A) Geopolitical...

Quiz 30: Building a Customer-Centric Organizationcustomer Relationship Management

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom and offers eight sets of management procedures.

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

Which company created several different websites to respond to sensitive cultural differences?

What are the four global IT business management areas critical to running multinational companies?

Compliance is a method or system of government for management or control.

What are the three primary challenges facing 21st century global businesses?

Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.

What are the four global IT business drivers that should be included in all global IT business strategies?

Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

To succeed in a global business environment, cultural, political, and geoeconomic (geographic and economic) business challenges must be confronted.

Which of the following is not a political business challenge?

What refers to the effects of geography on the economic realities of international business activities?

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Which of the following industries has technology changed the way business is performed?

Which of the following is not one of the issues with global business?

Which of the following is a question a company should ask when creating a global website?

What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

Which of the following is not a cultural business challenge?

What is the definition of geoeconomic?