Question 1

What are the factors included in the global collaboration category of global IT business drivers?

Accepted Answer

The answer of What are the factors included in the...

Question 2

What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?

Accepted Answer

The Committee of Sponsoring Organizations (COSO) framework is key for evaluating internal controls across various functions such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting. It provides a comprehensive model for organizations to assess and enhance their internal control systems.

Question 3

What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?

Accepted Answer

Value delivery is the IT governance focus area that ensures the IT department delivers the promised benefits for every project or investment, by focusing on optimizing investments and ensuring that they yield the expected outcomes.

Question 4

What are the factors included in the global operations and resources category of global IT business drivers?

Accepted Answer

The answer of What are the factors included in the...

Question 5

What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?

Accepted Answer

CoBIT (Control Objectives for Information and Related Technologies) is a framework created by the ISACA (Information Systems Audit and Control Association) for IT governance and management. It is designed to be a supportive tool for managers and allows for bridging the gap between control requirements, technical issues, and business risks.

Question 6

What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?

Accepted Answer

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom that offers a comprehensive set of management procedures designed to help businesses manage their IT services.

Question 7

What is the act of conforming, acquiescing, or yielding?

Accepted Answer

Compliance refers to the act of conforming, acquiescing, or yielding to a set of rules or standards.

Question 8

In which of the following countries is Internet access banned or subject to tight limitation through government-controlled ISPs?

Accepted Answer

All the listed countries have had periods where Internet access was either banned or heavily restricted through government-controlled ISPs.

Question 9

What are the factors included in the global customer's category of global IT business drivers?

Accepted Answer

The answer of What are the factors included in the...

Question 10

Which of the following describes the benefits of IT governance?

Accepted Answer

IT governance provides a framework that aligns IT strategy with business strategy, ensures that organizations stay on track to achieve their goals, and establishes metrics to measure IT performance, making all the choices correct.

Question 11

What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?

Accepted Answer

The Capability Maturity Model Integration (CMMI) method is a process improvement approach that contains 22 process areas. It was developed by a group from government, industry, and Carnegie Mellon's Software Engineering Institute to help organizations improve their processes.

Question 12

What is an enterprise architecture?

Accepted Answer

Enterprise architecture involves planning how an organization will use its data, processes, and IT assets, ensuring these elements work together effectively to support business goals.

Question 13

What IT governance focus area puts structure around measuring business performance, such as a balanced scorecard, which uses both qualitative and quantitative measures?

Accepted Answer

Performance measures focus on structuring the evaluation of business performance through various tools, including balanced scorecards that incorporate both qualitative and quantitative metrics.

Question 14

What are the factors included in the global products category of global IT business drivers?

Accepted Answer

The answer of What are the factors included in the...

Question 15

What is the key driver for governance and compliance?

Accepted Answer

Governance and compliance are driven by a combination of financial regulations, technological regulations, and pressure from shareholders and customers, making all the choices correct.

Question 16

Which of the following is not one of the five focus areas from the IT Governance Institute?

Accepted Answer

The IT Governance Institute focuses on areas critical to IT governance, such as strategic alignment, risk management, and performance measures. Product delivery is not listed as one of its five focus areas.

Question 17

What key questions should IT governance answer?

Accepted Answer

IT governance should focus on providing key metrics that management requires to ensure IT aligns with business goals and delivers value.

Question 18

Which of the following represents the five focus areas from the IT Governance Institute?

Accepted Answer

C) Strategic alignment, risk management, performance measures, resource management, value delivery are the five focus areas defined by the IT Governance Institute to ensure that IT supports and extends the organization's strategies and objectives.

Question 19

What is a method or system of government for management or control?

Accepted Answer

Governance refers to the method or system of government used for management or control, typically involving policies, processes, and decision-making structures.

Question 20

Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?

Accepted Answer

All of the choices (Controlling the conduits, Filtering the flows, Punishing the purveyors) represent fundamental issues in the struggle between Internet censorship and openness, as they all relate to different methods or aspects of controlling or limiting access to information online.

Quiz 30: Building a Customer-Centric Organizationcustomer Relationship Management

What are the factors included in the global collaboration category of global IT business drivers?

What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?

What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?

What are the factors included in the global operations and resources category of global IT business drivers?

What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?

What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?

What is the act of conforming, acquiescing, or yielding?

In which of the following countries is Internet access banned or subject to tight limitation through government-controlled ISPs?

What are the factors included in the global customer's category of global IT business drivers?

Which of the following describes the benefits of IT governance?

What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?

What is an enterprise architecture?

What IT governance focus area puts structure around measuring business performance, such as a balanced scorecard, which uses both qualitative and quantitative measures?

What are the factors included in the global products category of global IT business drivers?

What is the key driver for governance and compliance?

Which of the following is not one of the five focus areas from the IT Governance Institute?

What key questions should IT governance answer?

Which of the following represents the five focus areas from the IT Governance Institute?

What is a method or system of government for management or control?

Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?