What is interactive voice response (IVR)?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) All of these

Question

Quizplus · Accepted Answer

Interactive Voice Response (IVR) systems allow customers to interact with a company’s host system via a telephone keypad or by speech recognition, directing users to use touch-tone telephony or speech for navigation and information.

What Is Interactive Voice Response (IVR)