What is increasing the value of the sale?
A) Cross-selling
B) Up-selling
C) Campaign management system
D) Customer service and support
Correct Answer:
Verified
Q61: What is a place where customer service
Q62: What is a form of predictive analytics
Q63: What guides users through marketing campaigns by
Q64: Which of the following is not considered
Q65: What is automatic call distribution?
A) Automatically dials
Q67: What is interactive voice response (IVR)?
A) Automatically
Q68: Which of the following is a common
Q69: What is predictive dialing?
A) Automatically dials outbound
Q70: What is a contact center or call
Q71: What is selling additional products or services
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