What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?
A) Contact center
B) Web-based self-service
C) Call scripting system
D) Uplift modeling

Question

Quizplus · Accepted Answer

A contact center is designed specifically for handling customer communications across various channels including email, chat, or phone, making it the correct answer.

What Is a Place Where Customer Service Representatives Answer Customer