Which of the following operational CRM technologies does the customer service department typically use?
A) Contact center, web-based self-service, call scripting
B) Sales management, contact management, opportunity management
C) List generator, opportunity management, cross-selling and up-selling
D) List generator, campaign management, cross-selling and up-selling

Question

Quizplus · Accepted Answer

Operational CRM technologies aimed at improving customer service often include contact centers, web-based self-service platforms, and call scripting tools. These technologies are designed to streamline customer interactions, provide immediate assistance, and enhance the overall customer experience.

Which of the Following Operational CRM Technologies Does the Customer