What is social media analytics?
A) The analysis of text flowing across the Internet, including unstructured text from blogs and messages
B) The analysis of recorded calls to gather information-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
C) The analysis of unstructured data to find trends and patterns in words and sentences
D) The analysis of unstructured data associated with websites to identify consumer behavior and website navigation

Question

Quizplus · Accepted Answer

Social media analytics involves analyzing text and data from social media platforms, which includes unstructured text from blogs and messages, to understand trends, patterns, and consumer behavior.

What Is Social Media Analytics