Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the following represents a key performance indicator?
A) High-quality products
B) Reduction in product costs
C) Percentage of help desk calls answered in the first minute
D) Hiring of the best business professionals

Question

Quizplus · Accepted Answer

C) Percentage of help desk calls answered in the first minute is a measurable value that demonstrates how effectively a company is achieving key business objectives, making it a key performance indicator.

Key Performance Indicators Are the Metrics a Company Uses to Evaluate