What type of metrics includes number of prospective customers, number of new customers, and number of retained customers?
A) CRM metrics
B) SCM metrics
C) BPR metrics
D) ERP metrics

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) metrics specifically focus on customer-related data, including the number of prospective customers, new customers, and retained customers, to measure the effectiveness of CRM strategies and practices.

What Type of Metrics Includes Number of Prospective Customers, Number