British Columbia Gold Inc. is planning to implement an open-door policy to deal with employee complaints. Which of the following is a key criterion for this policy to be successful?
A) Managers must ensure that employees come to them only with job-related concerns.
B) Managers must encourage employees to voice their complaints and listen honestly to those concerns.
C) Managers must formalize the procedure and encourage employees to "start at the top."
D) Managers must emphasize that they can offer solutions only on an advisory basis.

Question

Quizplus · Accepted Answer

For an open-door policy to be successful, it is crucial that managers encourage employees to voice their complaints and listen honestly to those concerns. This approach fosters an environment of trust and open communication, which is essential for addressing and resolving issues effectively.