Question 1

How much personal space do people require in most social situations?

Accepted Answer

C

Question 2

A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.

Accepted Answer

An open posture is demonstrated by standing facing the patient with arms at the sides, which indicates openness and readiness to listen or engage, without barriers or closed-off body language.

Question 3

Body language includes facial expressions, eye contact, posture, attention to personal space, and ____.

Accepted Answer

Body language encompasses nonverbal communication through physical behaviors, including touch, which can convey a wide range of messages and emotions without the use of words.

Question 4

Which of the following is an example of negative communication?

Accepted Answer

Forgetting to say thank you can be perceived as rude or ungrateful, which negatively affects the tone of communication.

Question 5

Which of the following is an example of an ineffective therapeutic communication?

Accepted Answer

Giving approval is considered an ineffective therapeutic communication technique because it implies judgment and can inhibit further expression of feelings or thoughts from the client. It may also discourage clients from exploring their own values and making personal decisions.

Question 6

In which of the following examples does the medical assistant demonstrate positive communication?

Accepted Answer

Option E demonstrates positive communication by providing reassurance to the patient that the process (filling out paperwork) will not be overly time-consuming or burdensome, which can help ease any potential stress or anxiety the patient may be feeling.

Question 7

In the communication circle, what is the response to the message by the receiver called?

Accepted Answer

Feedback is the term used to describe the response or reaction of the receiver to the message in the communication process. It helps the sender understand how well the message was received and interpreted.

Question 8

During the communication process, posture can usually be described as either _______________.

Accepted Answer

Posture during communication can typically be described as open or closed, reflecting the communicator's receptiveness or defensiveness, respectively.

Question 9

When interacting with patients of other cultures or ethnic groups, ____.

Accepted Answer

Understanding and respecting cultural differences is crucial in healthcare. Making value judgments can hinder effective communication and care. It's important to approach each patient as an individual and avoid assumptions or imposing one's own beliefs.

Question 10

How much personal space do people typically use in a personal conversation?

Accepted Answer

In personal conversations, people typically use a personal space ranging from 1 to 4 feet. This distance allows for comfortable communication without invading personal space excessively.

Question 11

Which of the following is an example of positive communication?

Accepted Answer

Asking a patient to repeat your instructions ensures understanding and clarity, which is a positive communication practice.

Question 12

Body language is an example of ____.

Accepted Answer

Body language is a form of nonverbal communication, which includes gestures, posture, facial expressions, and eye movements to convey information or express feelings without the use of words.

Question 13

A medical assistant who does not intrude on a patient's personal space is ____.

Accepted Answer

Respecting a patient's personal space is a fundamental aspect of providing compassionate and respectful care, showing consideration for their feelings and comfort.

Question 14

What element is missing from the communication circle in the figure?

Accepted Answer

The answer of What element is missing from the communication...

Question 15

The most effective way to assess whether you are communicating negatively is to ____.

Accepted Answer

Asking for feedback allows you to understand how your communication is perceived by others and make necessary adjustments.

Question 16

Interpersonal skills include which of the following?

Accepted Answer

The answer of Interpersonal skills include which of the following?
...

Question 17

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

Accepted Answer

A person leaning back with arms folded typically indicates a closed posture, which can suggest defensiveness or disengagement.

Question 18

Anything that distorts the message in any way or interferes with the communication process is called ____.

Accepted Answer

Noise is the correct term for anything that distorts the message or interferes with the communication process. It can be physical noise, like background sounds, or psychological, like preconceptions or misunderstandings.

Question 19

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____.

Accepted Answer

Cherise's body language (arms folded, avoiding eye contact, frowning) contradicts her verbal agreement to the surgery, indicating her true feelings of discomfort or reluctance, which is an example of body language revealing one's true emotions.

Question 20

It is the responsibility of the ____ to set the stage for positive communication with a patient.

Accepted Answer

The answer of It is the responsibility of the ____...

Quiz 4: Interpersonal Communication