How is emotion management different from emotion labour?
A) It is not paid.
B) It is exciting.
C) It is taught at business schools.
D) It is only performed by managers.

Question

Quizplus · Accepted Answer

Emotion management refers to the ways individuals regulate their own emotions, which is a personal, unpaid process, unlike emotion labor, which is performed as part of a job role and often involves managing one's emotions in accordance with organizational rules or job expectations.

How Is Emotion Management Different from Emotion Labour