What is the purpose of emotion labour done by flight attendants and nurses?
A) to make employees happy
B) to make customers happy
C) to control aggression among managers
D) to control aggression among owners

Question

Quizplus · Accepted Answer

Emotion labor done by flight attendants and nurses is primarily aimed at making customers (or patients) happy by managing and sometimes manipulating their own emotional expressions. This ensures a positive experience for those in their care, contributing to customer satisfaction and loyalty.

What Is the Purpose of Emotion Labour Done by Flight