Question 1

Define the role of the situated individual in organizational communication. Where does this individual come from, and what are some of the predominate forces that shape how he or she acts within an organized context?

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Question 2

The subtitle of the textbook is Balancing Creativity and Constraint. Explain this perspective on organizational communication, including its relationship to dialogue. Make sure to offer examples that illustrate your points.

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Question 3

Why do the authors of this book prefer the approach that balances creativity and constraint as opposed to more traditional approaches to organizational communication?

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Question 4

Explain the difference between mindless and mindful forms of communication. Offer an example of each.

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Question 5

Define the theory of structuration, and offer an example of the duality of structure.

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Question 6

Define the concept of strategic ambiguity. Then, provide two examples-one in which strategic ambiguity improves a situation and one in which it does not.

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Question 7

Explain the concept of dialogue, using relevant examples from this course. Why is this concept so important to understanding organizational communication?

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Question 8

Explain the four styles of dialogue discussed in this chapter. Begin by offering an overall definition of dialogue, outlining the four approaches, and providing an example of each approach. Conclude your essay by clarifying the relationships between each of the four styles.

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Question 9

What does it mean to work with integrity? As you construct your answer, be sure to define the concepts of integrity and ethics as they relate to organizational communication practice. Also, how would one develop effective codes of ethics for modern organizations?

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Question 10

Why does context matter to so many of the concepts and approaches discussed in this chapter?

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Question 11

How might one incorporate empathic concern into their organizational communication practices?

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Question 12

Define the information-transfer approach to organizational communication, and explain what the critics of this approach argue.

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Question 13

Explain the difference between the information-transfer approach and the transactional-process model of communication.

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Quiz 2: Defining Organizational Communication