Delectable, a fast food chain, emphasizes a lot on things like how the staffs are dressed, how the food is presented, as well as cleanliness of their service area. According to this information, Delectable is focusing on which of the following variables of service quality?
A) Assurances
B) Responsiveness
C) Tangibles
D) Empathy

Question

Quizplus · Accepted Answer

Delectable is focusing on "Tangibles," which refers to the physical evidence of the service, including the appearance of the physical facilities, equipment, personnel, and communication materials.

Delectable, a Fast Food Chain, Emphasizes a Lot on Things