Steps in the post-sales service cycle of the value chain include:
A) Designing products and services
B) Building products and services
C) Identifying customer preferences
D) Providing customer service

Question

Quizplus · Accepted Answer

Post-sales service primarily focuses on activities that occur after the sale of the product or service, which includes providing customer service to address any issues, concerns, or needs the customer might have regarding the product or service they purchased.

Steps in the Post-Sales Service Cycle of the Value Chain